How to include more detail to IBM Support Case email notifications

From IBM Cloud Pak Systems 2.3.2.0 onwards, clients work with IBM Support through Support Cases using the IBM MySupport web site. As many clients will have upgraded their IBM Cloud Pak Systems to 2.3.2.0 or higher, being able to work efficiently with Support Cases is key.

Support for IBM Cloud Pak System prior to 2.3.2.0 was provided through Problem Management Records (PMRs). One thing clients really liked is that updates to PMRs were sent by email, making it easy to keep on top of the latest updates from IBM Support.

Updates to IBM Support Cases by default trigger an email update, however it only contains the Support Case number and a link to the Support Case on the IBM MySupport web site. This makes collaboration with IBM Support a little harder compared to the old PMRs.

However today I discovered that you can very easily enable more detailed email notifications to be sent out for Support Case updates!

1. Logon to the IBM MySupport web site with your IBM ID
2. Click the icon in the top right-hand corner and select Settings.
3. Expand Case Notification Settings.
4. Tick the checkbox for each of the two items below
   • Case Title
   • Latest case update
5. Click Save