Originally posted on IBM Developer blog “Exploring PureApplication System, Software Service and more” by Hendrik van Run on 4 February 2019 (964 visits)
As you can read in more detail here, IBM Support has been in the process of transforming. As a result, clients using PureApplication Platform, PureApplication System or PureApplication Software sometimes struggle to find the correct place to open a ticket with IBM Support. Those products continue to use the IBM Service Request and PMR tool, unlike most other IBM (cloud) software products which have transitioned to IBM Support Cases.
When opening tickets with IBM Support for PureApplication, clients should use the links highlighted below to go directly to the IBM Service Request and PMR tool.
IBM Cloud Pak System 